Last updated: 5 November 2026
Everything sold on Charming Theme is a digital product: Elementor templates, WordPress plugins and Laravel software that you download after payment. Because a downloaded file cannot be returned, all sales are final.
No refunds
We do not offer refunds, returns or exchanges once a payment has been verified and the download has been made available to you, including for change of mind or if you no longer need the product.
Help and support instead
If something does not work as expected, we will help you get it working. After your purchase you can contact us for:
- questions about the product and its features
- help with installing and setting it up (a charge may apply; we will tell you the price before we start)
- problems or errors in the product files
- download links that do not work
Answering questions and fixing problems in the product files is free. Installation and setup work on your site may be charged, depending on what is needed. Please include your order number when you contact us, so we can find your purchase quickly.
Before you buy
Check the product description, requirements and live demo where one is available. If you are not sure a product fits your project, ask us before you buy and we will tell you honestly.
Payments that are not completed
Orders paid by bKash, Rocket or Nagad are checked by hand. If we cannot match a payment to your transaction ID, the order is not completed and no download is delivered; we will contact you to sort it out.
Contact
Email info@charmingtheme.com or use the live chat on this site.